Oxnard-- The Community Services, Public Safety, Housing & Development Committee, Tuesday, January 11, received a performance update about the Oxnard 311 service.
OXNARD 311 is free software allowing people to submit different requests, including illegal dumping, graffiti, animal safety issues, and missing street signs.
Information Technology GIS Manager Mike Shaffer presented the item and said his update covers year five, spanning from May 1, 2020, until April 30, 2021.
“The application was launched in May 2016, and in the first 5.5 years, we’ve had 96,804 requests submitted,” he said. “We’ve had 12,028 downloads of the free app, either for the IOS or Android system. Oxnard 311 is a story of continued success. It does all the things you’d hope for from the local government. It gives you streamlined access to services, so you can get on your mobile application or access it through a web browser and instantly submit a request for service instead of spending time on the phone trying to find a person to talk to or email and wait for a response.”
He noted that once you hit submit through the 311 App, the request gets sent instantly to the right person.
“It also increases transparency…
